USPS provides the most affordable shipping option for our customers. We offer USPS First Class, Priority, and First Class International options at check out. 

USA SHIPPING

Free First Class USA shipping on orders $75+. Discount automatically applied at checkout. Only valid for customers based in the US. 

First Class Mail takes up to three to five business days for us to process your order. (Most times less! We're super fast, but we cannot guarantee anything especially during holiday seasons.) Please allow up to ten business days from time of purchase for your goods to be shipped and delivered. Should any of that change, we will notify you in advance via email. 

Priority Mail takes up to one to two business day for us to process. If your priority order was placed on a Friday after 3PM, it will be processed the Monday or Tuesday after. Please allow 2-6 business days from time of purchase for your goods to be shipped and delivered. Please note we do not ship weekends or US federal holidays (Christmas Eve *December 24th* and New Year's Eve *December 31st* also count as holidays since all shipping carriers operate on a limited schedule).

Disclaimer: It is the buyer's responsibility to provide us with the correct shipping address. Once we ship your order out and we provide a tracking number, we can no longer modify the address. Once the order is shipped, the buyer assumes all responsibility for tracking their package. If a package is marked/tracked as "Delivered", Fanm Djanm will not process a refund for that package. The buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed.

Shipping notification simply means that the U.S. Postal Service was electronically notified by Fanm Djanm to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date of the package. Delivery status information is provided if/when available. Information is updated periodically, but there may be occasional delays. Please check again later. 

NOTE: THE DELIVERY TIME ON THE TRACKING PAGE VIA USPS IS AN ESTIMATION. THIS IS THE CARRIER’S BEST GUESS AT WHEN THE ORDER WILL ARRIVE VIA THE SELECTED SERVICE. WE CANNOT GUARANTEE THE EXACT DATE PACKAGES WILL BE DELIVERED. 

FOR INTERNATIONAL ORDERS

By purchasing our products, you agree to the following:

  • You are fully responsible for the tracking of your items once it leaves Fanm Djanm's offices and you're provided with a tracking number. 
  •  If you live outside of the USA and US territories, you may be subject to import and duty fees. 

Please note: Depending on your location, the carrier may not keep the tracking information updated. It is the customer's responsibility to check with their local postal services to see if their items have arrived to any country outside of the United States. Once the package leaves the offices of Fanm Djanm, and the customer is provided with a tracking number, Fanm Djanm no longer has control of the the item. If any item is marked as "delivered", Fanm Djanm will not process a refund for the item. If a package is returned to Fanm Djanm because it was marked as "unclaimed", Fanm Djanm will process a refund (minus the shipping costs) for the item(s). 

Unclaimed mail: If an item is returned to us because it is unclaimed, the buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed. 

Disclaimer: It is the buyer's responsibility to provide us with the correct shipping address. Once we ship your order out, and we provide a tracking number, we can no longer modify the address. The buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed. If a package is tracked as "Delivered", Fanm Djanm will not process a refund for that package. 

Please note: If a package is marked as "undeliverable" and/or "unclaimed" and is returned to Fanm Djanm, we will automatically process the customer a full refund, minus the cost of shipping. We will not re-send the package.

Please allow up to 2-5 business days for your order to be processed, and additional two weeks for your order to be delivered. Most orders are delivered before then, but we like to be safe!

Customs Duty and import VAT: basics

Customs Duty and import VAT: basics

If you’re ordering goods online for your own personal use, it’s important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery. What’s due depends on the type of goods and where they come from.  

If you buy goods online from outside the EU for delivery to the UK, you’ll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is £7 or less. Please note there is also an £8 Parcel Force Fee for collecting the Import VAT.  

Unclaimed mail: If an item is returned to us because it is unclaimed, the buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed. 

Disclaimer: It is the buyer's responsibility to provide us with the correct shipping address. Once we ship your order out, and we provide a tracking number, we can no longer modify the address. The buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed.